When your purchased item arrives, keep all packing material intact. Try the brace on around the house to see if it fits properly. We do our best to provide you with accurate measurements for the correct size brace, but everyone is different. Please make sure that your measurements are correct before ordering your brace. If the brace does not fit, please call us as soon as you receive the brace and we will exchange it. The customer is responsible for all shipping costs involved in the exchange of the brace, unless it is due to an error by our company. When we receive the item back in our warehouse we will either ship the other size or refund your purchase price less shippng costs. refundpolicy If you have any questions or just prefer to handle transactions over the phone, feel free to contact us at 1 (800) 691-5563 or by fax at (256) 413-3607. You can also mail us at Medical Sources, LLC; 3424 Rainbow Parkway; Rainbow City, AL 35906 DISCLAIMER: This site and information herein is provided for informational purposes only. Neither it nor the products sold here are designed to diagnose, treat, or cure any problem. You should contact your physician for further information, diagnosis, testing, or advice on how to use the information/products listed in this site. For more information please read our full legal disclaimer.